D&D Stained Glass Artisans does not collect, maintain or have access to any credit card information The only data pertaining to you and your order that is available to employees at D&D Stained Glass concerns the information we need to build your plaque. This information is limited to the choices you make on our order form at the time you place your order. D&D Stained Glass does not save or maintain any personal information including addresses, emails and telephone numbers. This means that every time you place an order with D&D Stained Glass you will need to re-enter all of your personal data and credit card information. While this precaution is perhaps inconvient for are frequcent customers, it is the most secure way of protecting your personal information.
In addition at no time does D&D Stained Glass have access to your credit card information. All credit card information is collected, validated and processed by our credit card processing vendor Authorize.Net on their secure (HTTPS) site. At no time in the ordering process will you be asked for your credit card information from an unsecure (HTTP) website.
All of our Nautical Stained Glass Plaques come with a full 30 day money back guarantee. If you are not completely satisfied with your Nautical Stained Glass Plaque, just return it and your credit card account will be credited for the full purchase price including shipping. All refunds will be issued within five days of return receipt. We will confirm the refund date and amount via e-mail. If you have any additional questions or concerning this policy, please contact us.
Since our plaques are made of glass, breakage and other forms of damage do occasionally occur. We have also been known in a few cases to make spelling errors. In most cases, we prefer to replace rather than repair plaques so please contact us prior to returning any damaged or incorrect orders.